Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

At Sparklaxy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our gift card trading platform and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, and payment information when you create an account or use our services.

We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, and usage patterns.

We may collect information from third-party sources to verify your identity and comply with regulatory requirements.

How We Use Your Information

To provide, maintain, and improve our services and platform functionality.

To process transactions and send you related information, including confirmations and receipts.

To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

To communicate with you about your account, transactions, and our services, including customer support.

To detect, prevent, and address technical issues, fraud, and other illegal activities.

To personalize your experience and provide you with relevant content and recommendations.

Data Security

We implement industry-standard security measures, including 256-bit SSL encryption, to protect your personal information.

All sensitive data is stored in secure, encrypted databases with restricted access.

We regularly conduct security audits and updates to ensure the highest level of protection.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information with service providers who assist us in operating our platform, processing transactions, or providing customer support, subject to strict confidentiality agreements.

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time through your account settings.

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

You may request a copy of your personal data or request that we restrict or object to certain processing activities.

If you are located in certain jurisdictions, you may have additional rights under applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services.

You can control cookie preferences through your browser settings, though disabling cookies may affect certain features of our platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

By using our services, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date.

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.